So a second Southwest passenger has come forward to complain about not being allowed to fly.
Does anyone think that this is hurting Southwest among its clientele? It may be a cause of condescension and shock among the bicoastal elites, but I suspect that most of Southwest's customers are finding their choice and values confirmed.
Wednesday, September 12, 2007
Southwest's Positive Press
Posted by The Editor at IP at 7:02 PM
Labels: popular culture
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